Access for all

Aqua Sana Forest Spa at Whinfell Forest

Located adjacent to the Sports Plaza

Access for Carers

If you require assistance to use the Experience Rooms within the spa, your carer may enter at no additional cost.

Spa Day Car Parking

The spa day car park is located approximately 20minutes walk from Aqua Sana, through the forest.

If any spa day guests require transportation to/and/or from Aqua Sana Forest Spa, please inform us prior to arrival to allow us to arrange transfer.

Cycle Park

A cycle park is situated at the front entrance to Aqua Sana Forest Spa.

Toilets

Accessible toilets are available in both single sex changing facilities. A unisex toilet is also located at the entrance to the spa.

Showers

Standard showers are available in the main single sex changing rooms.

For guests requiring an adapted facility, please inform us at the time of booking so we are able to provide an alternative location.

Changing Facilities

Changing facilities are located in the main single sex changing rooms.

For guests requiring assistance from a carer of the opposite sex, please inform us at the time of booking so we are able to provide an alternative location.

Entrance and Reception

The main entrance to Aqua Sana Forest Spa has an automatic door.

General

Throughout this document the term “Experience Room” is used collectively to describe each enclosed facility such as sauna, steam room, shower etc.

Please note that where areas are identified as accessible for wheelchairs with no other limitation stated, this assumes a standard width wheelchair is used in Building Regulations document M.

A Center Parcs wheelchair is available on free loan to access Experience Rooms involving heat or steam, which would not normally be accessible to conventional wheelchairs due to potential for burns from exposed metal parts. This will be available on a first come first served basis.

Guests are very welcome to use their own wheelchairs. However certain Experience Rooms will involve wet/humid environments which may cause damage. We do not recommend the use of conventional wheelchairs in hot Experience Rooms, due to the potential for burns.

Experience Rooms

Some Experience Rooms will be unsuitable for guests with certain medical conditions, particularly those conditions adversely affected by heat or steam. Please consult your doctor prior to booking the spa.

The Spa Experiences are located predominantly on a single level, however there are 2 steps down to the Herbal Heat. A ramped route is also available for this experience.

All experience showers have a raised lip of 15cm.

Lighting is subdued throughout the Spa Experiences, especially during the evenings. Some of the experiences contain little or no light.

Sole Therapy footbaths require the ability to lift legs over a plinth of 520mm to use.

The door width to all Experience Rooms is 680mm therefore a standard wheelchair may be unable to access the rooms. The ability to transfer from wheelchair to seating will be required.

A hoist is available (Oxford Dipper – Max safe working load 140kg) to provide access to the external pool. 2 small sets of step ladders are also available to access the external pool.

The hydrotherapy pool can only be accessed via the main steps.

Treatments

Some treatments may not be suitable for some guests with medical conditions. All guests will be required to complete a Consultation form prior to treatment.

An accessible treatment room is available with additional space for wheelchair to maneuver, a couch which can lower to 450mm and accessible shower.

Couches in treatment rooms are adjustable in height and tilt but will not descend to the floor. Guests must be able to transfer themselves onto couches or bring a carer to provide assistance.

Lighting in treatment rooms is normally subdued. If you require additional lighting please identify this at the time of booking.

Vitale Café and Bar

Vitale Café is located on one floor.

The counter does not have a lower section; however, it is fully table serviced.

Lighting in this area is usually bright by day and subdued during the evening.