News

Temporary suspension of new Aqua Sana spa day and overnight stay bookings

Updated 3rd September 2020 | 14:10

We have now taken the decision to cancel all future spa day and overnight spa break bookings, including luxury spa breaks.

Until we’re able to confirm our opening date, we have temporarily suspended taking any new Spa Day, Spa Break and Luxury Spa Break bookings for Aqua Sana, until further notice. If you are staying on a Center Parcs break you can now book one of our indulgent treatments but unfortunately we are still unable to open our saunas, steams rooms and spa areas in the UK – which means we are not accepting Spa Session bookings just yet.  

We are reviewing all areas of our operation, including Aqua Sana, to make sure that we can keep our guests and staff as safe as possible and ensure that we adhere to all Government guidelines. We’re reviewing our treatment menu and capacity, and we are also making sure that we allow extra time for all the additional cleaning.  We will let you know as soon as we have done this. 

For guests who are impacted by the closure period the following information should help answer some of your questions:

If I have a spa visit booked – what do I need to do?

You will have been contacted either by email or shortly will be by telephone to arrange a full refund. If you haven’t received an email, our team will contact you soon to process your refund.  

If I have an overnight spa break or luxury spa break booked - what do I need to do?

Our team will contact you by telephone soon to arrange a refund.

If I have a gift voucher – what do I do?

We have relaxed our terms and conditions so that you now have longer to redeem your spa visit. You should receive an email explaining your new, extended, expiry date. When we announce our reopening date you will be able to use your voucher.
If you’re looking to purchase a gift, we’re sorry but we are not selling additional gift vouchers at this time.

My spa booking date has passed and I haven’t been contacted

Please don’t worry, even if we haven’t managed to contact you before your spa booking date, you will still be able to rearrange or receive a full refund.

I’m on a Center Parcs break, will I be able to visit Aqua Sana?

If you are staying on a Center Parcs break you can now book one of our indulgent treatments but unfortunately we are still unable to open our saunas, steams rooms and spa areas in the UK – which means we are not accepting Spa Session bookings just yet.  

Can I contact you?

We now have a team back in our Contact Centre and our opening times are

  • Monday & Friday 9am – 7pm
  • All other days including weekends 9am – 5:30pm

The team is reduced due to social distancing so if you can’t get us on the phone try us on social media

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