Temporary suspension of new Aqua Sana spa day and overnight stay bookings
Updated 6th August 2020 | 16:30
We have now taken the decision to cancel all future spa day and overnight spa break bookings, including luxury spa breaks that were due to arrive on or before 30th September 2020. If you have a luxury spa break booked and due to arrive on 1st October onwards, your booking is still confirmed and we will be in touch with you closer to your arrival.
Until we’re able to confirm our opening date, we have temporarily suspended taking any new Spa Day or Spa Break bookings for Aqua Sana, until further notice. If you are staying on a Center Parcs break you can now book one of our indulgent treatments but unfortunately we are still unable to open our saunas, steams rooms and spa areas in the UK – which means we are not accepting Spa Session bookings just yet.
We are reviewing all areas of our operation, including Aqua Sana, to make sure that we can keep our guests and staff as safe as possible and ensure that we adhere to all Government guidelines. We’re reviewing our treatment menu and capacity, and we are also making sure that we allow extra time for all the additional cleaning. We will let you know as soon as we have done this.
For guests who are impacted by the closure period the following information should help answer some of your questions:
If I have a spa visit booked – what do I need to do?
We’re cancelling all spa day bookings. You will be contacted either by email or shortly will be by telephone to arrange a full refund. Please keep an eye on your inbox for a message from firstname.lastname@example.org and follow the instructions to receive your refund. If you don’t receive an email our team will contact you soon to process your refund.
If I have an overnight spa break booked - what do I need to do?
Our team will contact you by telephone over the next few weeks to arrange a refund.
My spa booking date has passed and I haven’t been contacted
Please don’t worry, even if we haven’t managed to contact you before your spa booking date, you will still be able to rearrange or receive a full refund.
I’m on a Center Parcs break, will I be able to visit Aqua Sana?
If you are staying on a Center Parcs break you can now book one of our indulgent treatments but unfortunately we are still unable to open our saunas, steams rooms and spa areas in the UK – which means we are not accepting Spa Session bookings just yet.
Can I contact you?
Our Contact Centre is currently closed which means we cannot accept any inbound calls and only make a small number of outbound calls. We do have a small team working from home to process changes and refunds during the closure period but as the team is reduced it is taking us longer than we would like to get back to our guests. The team will also be keeping an eye on social media channels and communicating via email where possible.
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