News

Temporary closure of our Aqua Sana Spa

Updated 2nd June 2020 | 09:00

We have made the decision to close Aqua Sana to guests who are not on a Center Parcs break until 6th September 2020. This means that we won’t be able to accept any spa day or overnight spa bookings during this time.

We are reviewing all areas of our operation, including Aqua Sana to keep our staff and guests as safe as possible and ensure we adhere to Government guidelines. We know that we have to amend timings of treatments, restrict numbers of people and also allow extra time for cleaning.  We will need to create a new timetable and programme for Aqua Sana to meet these requirements. 

For guests impacted by the closure period the information below should help answer some questions:

Is your spa visit due to commence on or before 6th September?

We’ll contact you shortly either by email or telephone call to arrange a full refund.

I have an overnight spa break booked before 6th September - what do I need to do?

Our team will contact you by telephone over the next few weeks to arrange a refund.

I have a spa day booked before 26th May – what do I need to do?

We have a new online refund solution. We’re currently working to refund guests with spa days up to 25th May. If you have a spa day reservation on or before 25th May and you’re waiting for a refund you will receive an email within the next 2 weeks.  Please keep an eye on your inbox and follow the instructions to receive your refund.

The new online refund process will work for most guests but if you don’t receive an email our team will contact you soon to process your refund.

I have a spa day booked after 26th May – what do I need to do?

Our team will contact you by telephone over the next few weeks to arrange a refund.

My spa booking date has passed and I haven’t been contacted

Please don’t worry, even if we haven’t managed to contact you before your spa booking date, you will still be able to rearrange or receive a full refund.

I’m on a Center Parcs break, will I be able to visit Aqua Sana?

We’re working on our opening plans right now and we’ll do our best to open Aqua Sana to guests who are on a Center Parcs break.  However, we need to ensure we can do this with social distancing in place and we don’t yet know if this is possible.  As soon as we have taken a full review we will contact all guests visiting on a Center Parcs break to let them know what to expect.

Can I contact you?

Our Contact Centre is currently closed which means we cannot accept any inbound calls and only make a small number of outbound calls.

We do have a small team working from home to process changes and refunds during the closure period but as the team is reduced it is taking us longer than we would like to get back to our guests. The team will also be keeping an eye on social media channels and communicating via email where possible.

I’m due to visit 7th September onwards?

If you have a future Aqua Sana booking, please do not contact us at this time to allow us to deal with guests currently impacted.

As it stands, we’re closed until 6th September, if anything changes, we will contact you directly.

Longleat Forest’s refurbished spa gets Five Bubble rating

Updated February 2020

Just one month after relaunching our brand-new Forest Spa in Longleat Forest, we’re delighted to announce that the spa has been awarded an outstanding Five Bubbles rating by the Good Spa Guide.

More information

Aqua Sana Longleat Forest has had a makeover

Updated January 2020

This week we unveiled our newly refurbished Forest Spa, bringing together 24 unique spa experiences and harnessing the proven benefits of forest bathing at Aqua Sana Longleat Forest.

More information

OPI heads to Mexico City

Updated January 2020

Experience the eclectic colours of the world’s most thriving art scene – Ciudad de Mexico – for Spring 2020 with the Mexico City Collection by OPI. 

More information

New Guided Sleep Sessions 

Updated October 2019

Try a guided Sleep Session during your autumnal escape, taking place within the meditation rooms at all spas and free as part of a Spa Day or Spa Break. It’s the perfect prelude to a good night’s sleep.

More Information

We’re shortlisted for the Good Spa Guide Awards 2019

October 2019

We're delighted to share that three of our spas have been shortlisted for the Good Spa Guide Awards 2019. Aqua Sana Sherwood Forest, Whinfell Forest and Woburn Forest will be going through to the finals this November. 

More information

Christmas arrives early at Aqua Sana

August 2019

Christmas has come early at Aqua Sana, meaning our indulgent Elemis and Decléor gift boxes have arrived. So, before treating everyone else this Christmas, why not take a look and treat yourself?

More information

Introducing Aqua Sana Longford Forest

June 2019

This summer 2019 we are opening a brand new spa. Our new spa will integrate our unique forest concept, taking inspiration from some of the most spectacular natural environments around the world.

More information

The new ‘Always Bare for You’ sheer collection by OPI

June 2019

The new range of delicate shades from OPI will leave you polished from top to toe. The new ‘Always Bare for You’ sheer collection from OPI is available across all Aqua Sana spas, and there’s a shade to suit everyone, from classic neutrals to fashion-forward tones.

More information

Aqua Sana Woburn Forest named Best Day Spa in county

June 2019

Aqua Sana Woburn Forest has been voted the Best Day Spa in Bedfordshire and Hertfordshire in the Muddy Stiletto Awards 2019.

More information

Discover the vibrant new Tokyo Collection by OPI

January 2019

Discover the bright, trendsetting colours of Tokyo with the new collection by OPI. Inspired by the city’s balance of rich tradition and nature with fashion-forward style. 

More information

Aqua Sana Whinfell Forest Opens NEW Relax Areas

December 2018

A new way to drift away during your spa escape. Aqua Sana Whinfell Forest has had a mini makeover and now boasts two brand new areas dedicated to inducing complete relaxation.

More Information

Sherwood Forest Wins Best Spa in the East Midlands

November 2018

Aqua Sana Sherwood Forest has been awarded Best Spa in the East Midlands and East by the Good Spa Guide. Celebrate with us in pure five star luxury with our exciting new Spa Day. 

More information

Vote for us in the Good Spa Guide Awards

October 2018

We're delighted to share that two of our spas have been shortlisted for the Good Spa Guide Awards 2018. Now we need you to vote for Aqua Sana Spa to win.

More information

NEW Decléor Express Facials

October 2018

Time, there’s never enough – so make every minute count on your next trip to Aqua Sana with our new Decléor Express Facials.

More information

Elveden Forest’s refreshed spa gets Five Bubble rating

August 2018

We all love a mini-makeover and our spas are no different. Aqua Sana Elveden Forest is loving its new look and the Good Spa Guide is too – awarding it their outstanding 5 Bubble rating.

More information

Say hello on Instagram

June 2018

With spa newness, offers and treatments all coming soon, we just can’t wait to show you what’s new through beautifully selected images and behind the scenes Instagram Stories.

More information

Decléor Facial Lift Yoga

January 2018

We’ve all heard of the body firming practise that is yoga; now Decléor are launching an all new facial with those very same benefits for your skin.  

More information

Our new menu launches at Vitalé Café Bar

June 2017

Bursting with fresh, bright Mediterranean flavours. The super new menu for 2017 launches at Vitalé across all five of our villages today. 

More information

Aqua Sana welcomes Made for Life wellness treatments

June 2017

Our five Aqua Sana Spas will be welcoming three new wellness treatments designed by the award-winning, Made for Life Foundation especially for people who are living with and beyond cancer.

More information